HESK Migration

All HESK aritcles are being migrated to the toolbox. Please use: https://toolbox.rgausa.com/docs/it-helpdesk/ to access these articles.

RGA Citrix Access Procedure

Log into rgausa.cloud.com with your username/password.  You can use the browser to access applications right out of the box.  If you prefer, you can install Workspace on Windows, Mac, or Mobile from t...

IQPanel building alarm will not arm

There have been a couple of times where the IQPanel will not allow user to arm the alarm with a message similar to "Network connection lost.  Please check."  The resolution is to forget the wi-fi netw...

Share Calendar in Outlook with RGA employee

You can send a sharing invitation to other users so they can view a calendar your create in their calendar list as long as you grant them permission.  You can also give them permission to modify event...

QIC-PC II Connection Issues

If you encounter these QIC-PC II errors, take the appropriate corrective action: Connection timed out QIC-PC II could not establish a connection to the server  

Sourcing Tickets on a Stk Transfer - cost not showing correctly

When you source a ticket to another Profit Center (stock transfer) and some of your line items are not reflecting cost correctly but labor does, check to make sure items are in your Inventory, a quick...

In Tribute - Shipment Voided Message

When Order Shipping and Shipment Voided message pops up, someone in shop deleted on UPS machine and shipped another way.   ***you might need to make sure inventory was shipped out/ how it was shipped ...

ZEBRA PATH = T:\pcxoctl.dat

When Zebra printer loses the above path You need to click on T drive and type in the address listed above. If the T drive is not there- click on This PC - MAP NETWORK DRIVE - and select T (then follow...

Orders Releases on B line w/o all components

1. Order entered 2. That night OREL runs in jobstream 3.  Next morning ORU is NOT ran 4. Inside Sales makes changes to the order and they don't run ORA/ OREL to update file 5.  RUN ORU - it will go ba...

Activate Citrix Workspace Client

To activate the Citrix Workspace client for computers inside the RGA network, log into https://rgausa.cloud.com go to account settings by clicking on first initial located in top right corner. In acco...

Email Signatures

  Normally, if you call a customer and leave a VM, you’ll leave a call back number.  You should do the same in an email if you are requesting a call back.  Can you imagine an email being sent saying ...

Freight Code Descriptions

Please see attachment for Freight Code Terminology (what to use when)

List of URLs of RGA tools

RGA utilizes many tools for productivity.  Below is a short list of URLs for some of them: Citrix - https://rgausa.cloud.com TdF Web - https://tdf.rgausa.com Help Desk - https://rgausa.hesk.com Toolbo...

Create a desktop shortcut to a website

You can use Firefox to create a shortcut on your computer's desktop to a page you've visited: Resize the Firefox window so you can see both your computer's desktop and the Firefox window on the same ...

Setting up a new mobile phone

  This guide will cover activating your new phone, getting it compliant with company policy, including application installs, permissions, security enforcement, and RGA tools. This guide will also cove...

Good Customer Service

  Good Customer Service: Alive or Dead? When you’re ten minutes late for a doctor’s appointment and they tell you you’ll have to reschedule, do you get steamed? How about waiting thirty minutes in lin...

Back to Basics

Here is the mythical back to basics document.   1. When taking an order always discuss price, freight, delivery and accessories. 2. Demand (PRACTICE IT). 3. Do not ship direct. (Never expose your cust...

Good communication to your customer

From: Aaron Chism Subject: RE: Good communication to your customer - March 23, 2020 Hello,In case you didn’t notice, I’ve been out today.  It’s spring break, and there aren’t many options out there fo...

Installing Apps on Phone

  Are you trying to install an app on your phone and see a message saying it is blocked by your administrator?  By default, the phones have a default RGA account, but they are limited.  If you want to...

Calibrating Zebra 2824 Plus Printer

  The printer will automatically calibrate by pressing the green button 2x on the first power up. There is a method to force calibration, but do not attempt this unless advised by RGA IT department. T...

Vendor Listing

Items attached to this KB include a listing of all vendors, alternative vendors by product, and the vendor list that shows their main product lines. Up to date as of 2021.

Self generate Inventory Count report

  We have recently adjusted the $INV.CNT report to be initiated by you from within Tribute and have it email to you in an Excel format attachment.  We have started with the $INV.CNT report because it ...

Setting up RGA email on RGA provided mobile phone and/or mobile device

In the Set-up Email screen, tap Corporate.  Type in your RGA email address and password.  You can choose the defaults.  If it does not pull in the correct configuration automatically, that means the c...

TRIBUTE NEW USERS, FEATURES, TIPS AND TRICKS

TRIBUTE UPDATE 6/2022, THIS ARTICLE COVERS INFORMATION FOR NEW TRIBUTE USERS, NEW TRIBUTE FEATURES AND A GUIDE TO TRIBUTE TIPS AND TRICKS.

TRIBUTE UPDATES AND USER GUIDE FOR 2022!

USER GUIDES FOR, BANK RECONCILIATION WITH SAMPLE SHEET,TMAIL,TRIBUTE DATE USE, TRIBUTE COST USE, INVENTORY MANAGEMENT, SALES TAX SETUP REPORTING

Citrix Login

If it seems that its taking far to long for Citrix to load, make sure that there are not multiple windows open onscreen that might be blocking the window you need to proceed. To check this, take the b...

Citrix or Outlook frozen

If it feels like you have been waiting for outlook to load for far too long, then you probably have been. Simply minimize or move open windows to the left or right to see the open login window hidden ...

Lable Printer

If the roll of paper is loose and/or installed improperly it may cause the printer to expel blank tickets in between printed tickets. Ensure proper installation as part of the first phase of troublesh...

NETWORK DRIVES

Use the link provided below to assist you in mapping your network drives. https://support.microsoft.com/en-us/windows/map-a-network-drive-in-windows-29ce55d1-34e3-a7e2-4801-131475f9557d

Creating an Out of Office Automatic Reply for your Email in Outlook

Open Microsoft Outlook on your PC (Your email) Click File at the top left Click the Automatic Replies icon below

E-PRINT LINK

https://www.hpsmart.com/us/en/cms/HPC/ePrint

Pre-defined macros as part of a key sequence in Tribute

I'm so glad someone asked about function keys!The Function Keys can do anything!  The sky is the limit!They store key sequences for playback.  You can program a key to playback a common field value.  ...

TOO MANY BOMS IN TRIBUTE ORDER

OQE – Type NP in OQE to go to the next parent line. Great it you have a bunch of BOMs in one quote.

CUSTOMER LOOKUP IN OCQ

OCQ – You can now look up a customer’s PO in OCQ by typing CU.

TRIBUTE CONTACT INFO SHORTCUT

NMQ/NVM/CM/CMQ – Type CI to see contact info on file in Tribute (email addresses and phone numbers) without going into CVCM. Example – customer asks where are you sending my invoices? Go to CMQ type C...

FUNCTION KEYS IN TRIBUTE

Function Keys – Don’t forget you can set up your function keys to type in your signature or do automatic keystrokes for you by pressing one of your F keys. To set these up, click the F icon at the top...

PO CHANGE PRICE

QPDUP – New program that allows you to change price on any open POs, after price changes have been uploaded.  

OUTLOOK SYNC MEMORY ERRORS -TOO MANY FOLDERS-

So we have an issue with there being too many folders.The trick is to condense the folders down as much as possible.A good place to start would be if you had several folders that contained customers o...

LOCKED OUT OF ISOLVED

Tribute Master Class

If you want to expand your Tribute knowledge, take a look at the topics discussed in the Tribute Master Class from 2023. This PowerPoint contains information on: General Ledger Financial Reporting Acc...