Good Customer Service

Good Customer Service: Alive or Dead?

When you’re ten minutes late for a doctor’s appointment and they tell you you’ll have to reschedule, do you get steamed? How about waiting thirty minutes in line at the checkout at a discount store? Or the gas station… I think the oil companies invented “Pay at the pump” because all the attendants were too busy with personal phone calls to collect customers’ money. 

Years ago, this was not always the case. We still had full service at some gas stations. Fast food really was, and every employee at Little Rock Rubber treated every customer as if they were the only one the store had.

An incident at lunch today really got me thinking about this. Harbor Freight Tools recently opened a retail store in Little Rock. I purchased a tool from them and broke it through misuse. Even though I told them it was my fault and just wanted it repaired, they happily replaced it. They treat all their customers wonderfully before, during, and after the sale. Their business is growing like wildfire, and this is the reason why.

I’m sure each of you can think of instances where you too have had both good and bad customer service, and can think of business you would like to return to, and those you would rather not.  Remember this each time you come in contact with one of our customers. Put yourself in their shoes, and go the extra mile to give them the service you would hope for. Make sure good customer service is alive and well at RGA.  Everyone in the company must practice it for our company to continue to grow. It makes absolutely no difference what your job is. If you work here, all our customers see you as representing RGA.